MedBay

How MedBay works

From first inquiry to your return home — here's every step of your journey with us.

1

Share Your Needs

Our intake process is short and sweet. Tell us about your condition, budget, timeline, and preferences. It takes under 5 minutes.

You can also upload medical reports, scans, or a referral letter to help us match more accurately.

2

Expert Matching

Our team cross-references your case against our database of renowned specialists, hospitals, and credentials.

We consider experience, specialisation, language, hospital accreditation, and cost.

3

Receive Your Quote

You'll receive a detailed quote directly from the hospital — no markup, no hidden fees.

Quotes include procedure cost, hospital stay, doctor fees, and estimated out-of-pocket.

4

We Handle Logistics

We take into account your preferences, from appointment bookings and airport transfers to hotels at preferred rates and dietary preferences.

Our logistics team works with trusted ground partners in every city.

5

Treatment with Full Support

On the day of your procedure, our team is on call and ready for anything.

If you need anything — translation, a second opinion, or just reassurance — we are one message away.

6

A Smooth Journey Home

Our support continues until you're safely back home.

Complete coordination from hospital checkout to your departure flight.

Why is this free?

We believe cost shouldn't be a barrier to trusted healthcare access.

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MedBay

Coordinates your entire medical journey at no extra charge

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You

Only pay the hospital's direct rate — no added fees

Hospital

Provides care at their standard international patient rates

Frequently asked questions

Yes, completely free. We earn a small referral commission from hospitals. Your cost is always the direct hospital rate — we never add markup.

Absolutely. Our team recommends specialists based on your case, but you always have the final say.

We understand plans change. Most hospitals offer flexible cancellation up to 7 days before the procedure.

Yes, we work with hospitals to streamline your medical visa application and guide you through the process.

Our concierge team supports English, Bahasa Indonesia, Arabic, Mandarin, and more.

Most patients receive their first match within 24 hours. Complex cases may take 48–72 hours.

Yes. All uploaded data is encrypted and your information is never shared without your explicit consent.

Yes. Malaysia's private hospitals routinely treat international patients, and most run a dedicated international patient centre that handles appointments, interpreters and billing. You do not need to be a resident or hold Malaysian insurance.

English is widely spoken in Malaysian private hospitals and specialist consultations are normally conducted in English. Many hospitals also provide Bahasa Indonesia, Mandarin and Arabic interpreters on request, and we confirm language support before you travel.

It depends on the procedure, the hospital and the complexity of your case, so we don't quote a single figure. Tell us your condition and we obtain a written estimate from the hospital itself — you always pay the hospital's own rate, with no markup from us.

No. At Malaysian private hospitals you can book a specialist consultation directly, without a referral from a general practitioner. Bringing your existing scans, test results and doctors' notes makes that first consultation far more productive.

Both have JCI-accredited hospitals. Kuala Lumpur offers the widest range of subspecialty and tertiary centres, while Penang is often easier to reach from Sumatra and is well established for cardiology, oncology and health screening. We shortlist hospitals based on your condition and where you're travelling from.

Ready to start?

It takes less than 5 minutes. Our team will match you with the right specialist.