Dr. Paul Ngalap Ayu

Completed 3 months of physiotherapy treatment post PLDD L3/L4/L5. Thank you so much Dr. Paul. The weekly physiotherapy sessions with the therapist (never knew her name 😅) were very helpful post-PLDD. She knew exactly what needed to be done and what didn't need to be done in terms of stretching. To all the slipped disc fighters out there, please come here if you are able, it's really worth it! I hope I don't have to see this hospital/therapist again despite all the good treatment I received. Only God knows the pain of a slipped disc, huhu...

Jul 2026

I recently walked in for severe pain in neck, shoulder, arm and back. I was amazed how quickly the team attended to me. Mitra from registration counter was the first one who came forward, eased me from my heavy bag, take me to a seat and continued checking the available Orthopedic. Within 5 mins, Puteri from Dr Paul's clinic came running whilst I almost completed the registration form. Puteri assisted me for the entire process. After seeing Dr. Paul, I needed an x-ray and thereafter an MRI. I was diagnosed with C6 slip disc and Dr Paul explained the severity and stages of treatments patiently and precisely. The entire process was so smooth. Mitra also assisted me to see the physiotherapist Rishma who patiently explained every details of physio package. Absolutely encouraging and convincing. After checking, I found that the charges are definitely much reasonable compared to outside. Kudos to the MRI team for making it smooth, calm and easy for me. Respect to the ER team to place me in ER for rest and handled my pain with necessary procedures. Nevertheless, the x-ray team who handled with care, helped me tie my hair when I could hardly lift my arm to do so. Thank you to the entire team and Dr. Paul. The world needs more kind people like you.

Apr 2026

COLUMBIA ASIA HOSPITAL, PJ I was experiencing severe back pain along my spine and visited my regular doctor, Dr. Lee, on 16 April 2026. He advised me to consult an orthopedic surgeon. An appointment was then arranged with Dr. Paul for the afternoon of 17 April 2026 (Friday) at the same hospital. However, at around 9:00 AM that morning, I received a call from his nurse, Ms. Puteri, informing me that the doctor would not be available in the afternoon and that my appointment had been rescheduled to 9:20 AM instead. While I was on my way to the hospital that same morning, I received another call from Ms. Puteri. She informed me that if I wished to see Dr. Paul that day, I would not be able to use my insurance and would need to proceed with self-payment. I was surprised and confused, as I had not yet seen the doctor and my back pain was severe. She also mentioned that I had previously consulted another specialist and questioned how I was proceeding to see Dr. Paul. This was communicated unclearly and left me uncertain as to whether I was still allowed to continue with the appointment. I found the entire situation very frustrating. I had specifically requested to see Dr. Paul, and the appointment had already been confirmed. Being informed of these changes at the last minute caused unnecessary inconvenience and stress. I hope the hospital can improve its communication and coordination processes to provide a smoother and more professional experience for patients in the future. I will instead be going to Columbia Asia Bukit Rimau to see another orthopedic surgeon, and I truly appreciate Dr. Lee’s assistance in arranging this.

Apr 2026

I want to thank a few doctors who helped me in my recovery from my minor surgery. Thank you emergency ward doctor, Dr Jonathan for the quick assessment for my situation and Dr Jodelle Tan who look after my wound. The doctors and nurses in emergency ward are very friendly and helpful to explain my situation. Dr Jonathan and Dr Jodelle reassure me that I will be in good hand of the consultant in charge on that day. Even to take blood and input the IV drip , it was done flawlessly by Dr Jonathan, I didn't feel any pain. Despite the emergency department was filled with patients waiting to be admitted into ward, the team of doctor and nurses handled very well and professional. Special thank you for Dr Paul Ngalap Au, Orthopedic specialist, for making my surgery to be as pain free as possible as I am very afraid of pain and injections. Thank you Dr Tie Hieng Kai the anesthesia specialist for explaining to me the sedation and numbing is like taking vaccine before my surgery. After I woke up from my surgery, there were some minor itchiness on my upper body which was picked up very quickly by Dr Tie team of nurses without me informing them, they quickly gave me something to sooth me back. Thru out my 2 nights 3 days stay, Dr Paul and his team checked on me to ensure my infection on my thigh didn't spread and recur back before discharging me. Discharge process was smooth and fast. Collection at Pharmacy Department was quick and efficient. Follow up visits with Dr Paul is easy with Columbia Asia app. His nurses will ring me to remind me a day before my follow up appointment & the app also reminded me via notification and SMS to my number of my appointment 24 hours before the actual day. Kudos to every doctor and nurses from Columbia Asia PJ for making me healthy once more. Thank you kakak cleaner who clean my ward daily & cafe chef who cook healthy food. I got addicted with the nasi goreng kampung here and kept ordering everyday. Ordering food in ward is super simple as it is via QR scan. Each food listed in the webpage clearly states what ingredients are inside and the menu changes daily which made my day anticipating the food. Overall 5 stars ⭐ awarded to Columbia Asia PJ & infinity ♾️ stars ⭐ awarded to the Dr Paul, Dr Tie, Dr Jonathan and Dr Jodelle. They deserve the highest applause 👏

Mar 2026

Had the BEST experience kat Columbia Asia after being dismissed by two other private hospitals (cant mention the name). The best customer service ever, they attended me dari masuk pintu siap kasi hospital tour, and nak isi borang or amik BP semua they will come to your seat instead of you go to them (they assume everyone sakit so tak perlu jalan sangat) Literally princess treatment to the max. Got warded kat MD2 Room 77, treatment with Dr Andy (gastro) and Dr Paul (Ortho) which was the kindest Dr and specialist i pernah jumpa. Oh not to mention the friendly nurses that calmed me down walaupun anxious everytime kena inject painkiller or amik darah (i takut jarum lol) I have zero complaints for my 5 days stay in Columbia and DEFINITELY will come again kalau need any treatment 🩷

Mar 2026

Thanks to dr Paul A kind and patience doctor

Mar 2026